Bank & Credit Union Reviews
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Write a ReviewReviews for "TrustCo Bank"
585 total reviews · avg 3.8 ★
I have been a customer to Trustco Bank since 2012, once I lost my job their treatment to me changed even though when I tried to keep my account balanced, they started charging overdraft fees with/without reason, I am a single mom taking care of my kids on my own this did not work with them when I requested overdraft fees waiving even though I made deposit in cash to cover my account, their staff do not know to explain why the fee occurred or tell me how to avoid these fees in the future. Horrible customer service.
I had a bad experience with this bank, they charge many insufficient fund fees per day that made me almost have no money for the rest of the month due to I get only Social Security direct deposit every month that I barely can live, I moved to Wells Fargo and since then I am doing OK this means that they have a problem with their system, Thanks God I left in the right time.
I do not know how they are still operating, the branches are very quiet for customers do not want to visit due to every time they see new people do not know what they are doing and they provide no help to resolve customers issues , how they get away with that? question need an answer.
This bank is a scam rates are not the issue, after sale servicing is sucks, customer loyalty is not appreciated, employee stability is not granted, customers have to deal with new faces all the time make them feel that their preferred banker is not around to help all the time so they decide to move to another financial institutions that keep their staff longer, customers promotion money always denied for unrealistic reasons even when requirements are met make the customers frustrated. low-cost products for no customer service and you make the choice.
Russell in the Fishkill NY branch is exceptional. He is all about serving the customer!
