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Write a ReviewThis bank engages is dishonest almost criminal business practices. Theyre website and apps are missing basic functionality like the ability to pay the last statement balance on loans with an external bank account.
I have a HELOC loan with this bank and had autopay setup wirh an external bank but since i cant select the last statemrnt balance, I had to manually enter in an amount. When the monthly payment went up due to the loan not being a fixed interest, I paid less than the balance by roughly 50$ without knowing.
The bank only notified the payment was short in their monthky statement they mailed to me. The incomplete/partial payment did not show up on the app or website. They then reported that I was 30 days late to the credit bureaus eithout even a courtesy call to let me know there was a partial payment due!
They have since refused to remove it from the credit bureau stating even though itnwas caused by a limitation if their system, it was still technically a late payment so it is an accurate reporting! They dont even deny it was their fault!
Stay away from this company unless you like constantly having to check if your payment was made completely because you cant setup autopay for an account with an adjustable rate.